Hengongbet Frequently Asked Questions

The system has detected that you currently have an unused verification code. Please use this code to complete the verification, or wait until it expires before clicking [OTP Code] to request a new one.

• Cash Wallet: Can be used directly for gaming, transfers, and withdrawals.
• Chip Wallet: Game rebates and referral rewards are credited as chips. You must place bets before the balance can be converted into the Cash Wallet.
• Bonus Wallet: When a promotion is selected during a deposit, the bonus amount will be credited to the Bonus Wallet. You must meet the required wagering turnover before transferring it to the Cash Wallet.

The platform settles accounts daily at 12:00 PM. Game rebates and referral rewards will be automatically credited to your Chip Wallet between 3:00 PM – 6:00 PM (UTC+8) each day.

All promotions are limited to one per person only. “One per person” includes, but is not limited to, the same household, residential address, IP address, email address, phone number, credit/debit card, e-wallet, or the use of a shared/public computer, such as at schools, public libraries, or workplaces.

Your account has been automatically frozen after more than 3 failed attempts with an incorrect password or verification code. Please click [Forgot Password] to reset your password and log in again.

When you try to log in, the system indicates that your account is locked. We recommend resetting your login password and trying again. If you are still unable to log in after resetting your password, please contact customer support for further assistance.

The system resets the withdrawal count daily after 00:00:00. If you have used up your daily withdrawal limit, we recommend waiting until after 00:00:00 for the system to refresh before making another withdrawal.

Every deposit on the platform requires meeting a wagering requirement before it can be processed, so the system cannot refund immediately after a successful deposit. Please ensure the deposit amount is correct before proceeding.

Please try the following steps:

1. Log out of your game account.
2. Toggle Airplane Mode on your phone on and off repeatedly. This helps refresh the network.
3. Access the website using Google Chrome and log in to your game account again.

After logging in to your account:

1. Click [Account].
2. Find and click [Referral].
3. Click the icon next to [Referral URL] to copy the link, and share it with friends for registration.

After logging in:

1. Click the Language option at the top-right corner.
2. Select your preferred language from the dropdown menu.
3. The system will refresh automatically, and the interface will display in the chosen language.

• Afternoon draw (3:30 PM): Prizes will be paid after 5:30 PM (GMT+8).
• Evening draw (7:30 PM): Prizes will be paid between 9:30 PM – 10:00 PM (GMT+8).

The Fast Top-Up service undergoes brief maintenance daily at midnight. Please refer to the schedule below:

1. Fast Top-Up maintenance: 11:50 PM – 12:30 AM (GMT+8).
2. Fast Top-Up maintenance (MAYBANK): 02:50 AM – 05:00 AM (GMT+8).

Maintenance note: Maintenance may occasionally be delayed. Please wait until maintenance is complete before using Fast Top-Up.

Try closing the app and logging in again to exit the game. If the issue persists, please contact customer support for assistance.

You can try the following:

1. Check if your network connection is stable and working.
2. Close all background apps on your device and re-enter the game.

You can check the results by clicking “Winning” on the EKOR page.

The transaction status shows “Transaction temporarily on hold 🕘” because, according to Public Bank’s announcement on June 22, 2023, the bank implemented a “Transaction Cooling Period” system that randomly reviews each user’s transfer.

• Approval and processing may take a few hours up to 3 business days.
• Once the bank receipt shows the transaction as successful, please contact customer support again for assistance.

Please follow these steps to set your payment PIN:

1. Click [Account] → [Profile] → [Change PIN].
2. Enter your desired PIN code.
3. Re-enter the PIN code for confirmation.
4. Click [Send] to receive an OTP on your phone.
5. Enter the OTP and click [Submit] to complete the setup.

The rebate is calculated based on your total bets from the previous day and is paid in vouchers.

The referral rebate is calculated based on your subordinate players’ total bets from the previous day and is paid in vouchers.

• Each user can perform points conversion up to 3 times per day.
• The counting period is from 12:00 AM (GMT+8) to 11:59:59 PM (GMT+8) daily.
• Once the daily limit is reached, the system will reset the points conversion count at 12:00 AM (GMT+8).